Beyond Black Swan: Positioning the law firm for the next normal 

White Paper

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A mutually supportive community of In-House Legal and Compliance Professionals helping each other meet their ethical, legal and business commitments and responsibilities within their organisations. The In-House Community is comprised of 20,000+ individual members with a responsibility for legal and compliance issues in the Asia-mena region, who we engage via: Asia-Mena Counsel Weekly Briefing and
magazine, the Annual In-House Congress events and webinars, and the
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About In-House Community


Calls9 is  the digital transformation agency for professional services businesses.

We deliver innovative technology solutions that enable new business models, improved customer experiences and better ways of working. 

Start your digital transformation journey now. Visit our website and join us on social media.


COVID-19 impact on legal services and what in-house counsel want law firms to change right now

No one could have expected how Covid-19 would impact legal services, but knowing what their in-house clients want, law firm leaders can improve their services, adapt to this new normal, and thrive.

In-House Community and Calls9 have joined forces to explore what changes in the legal services industry as a result of the global pandemic, what are the practice areas that in-house lawyers are most keen to hire external counsel, and what practice areas have grown the most in 2020.

The white paper also presents candid post-COVID insights and analysis from over 70 in-house counsel who answer in-depth what law firms need to improve in the following areas:

1. Effective Crisis Management
2. Fees and Billing
3. Focused, Tailored, Succinct Advice
4. Efficiency and Technology
5. Trust and Partnership


Featuring on this white paper are also the views of Richard Levick, Chairman & CEO at LEVICK, Patrick Dransfield, Consultant at The In-House Community, 
Stephen Revell, Founder and CEO at Making Change Happen Pte Ltd, and Paul Smith ex Global Chairman of Eversheds Sutherland and current Head of Professional Services at Calls9.
  


“Law firm leaders know that their clients are demanding Change.  But change what? The legal industry urgently requires guidance from senior in-house counsel.”   

– Paul Smith